We are convinced that those who are well informed about the characteristics and quality of our slabs and are used to recognizing our brand are perfectly capable of distinguishing an original product from a fake one. However, on the occasion of the very recent discovery of a small consignment of counterfeit materials in Lebanon which was reported to us by our distribution network (which also has the task of reporting any abuse of our distinctive signs of which it becomes aware), we decided to implement an initiative to protect our current and potential customers. Below this communication you will find a list of practical advice to be applied in cases where any doubts may arise about the traceability of products to our company, and we also inform you of the activation of a dedicated e-mail box firstname.lastname@example.org to which you can send reports and requests for information attaching photos and other information in order to have direct confirmation from us regarding the authenticity of the slabs and tiles.
We remain at your disposal for any further clarification or additional information.
HOW TO RECOGNIZE THE AUTHENTICITY OF A QUARELLA PRODUCT
1. Verify the information stamped obliquely on the back of the quartz-based slab:
a. Quarella company logo
b. product name
d. product batch
e. quality identification (first or second choice)
The same information is also displayed on a label with a QR code and other technical specification.
2. Verify product dimension as reported in our official catalogue:
a. Living collection quartz-based slab: 3070 x 1410 mm
b. Fusion collection quartz-based slab: 3200 x 1600 mm
c. Marble-based slab: 3050 x 1240 mm
3. Compare product design to the one reported in our website.